RETURN POLICY

We want you to be 100% thrilled with your purchase, and iKaracase stands by the quality of our products. We accept returns and exchanges of full-priced merchandise within 14 days from the date that you received the package. Sale items and Gift Cards are final and not eligible for refunds or exchanges.

We CANNOT guarantee that different monitor's display of any color will be accurate like the physical products due to the difference in display capabilities of different monitors. We CANNOT accept returns due to inconsistency of color.

To be eligible for a return, your item must have been purchased directly from iKaracase.com, we require a receipt or proof of purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Your order number must be notated in the package. We cannot accept returns on overly used products.

To return, please ship to:

8358 Cain River Drive, Frisco, TX 75035, United States.

Once your return has been received and inspected, we will send you a confirmation email and process the request accordingly. Please note that refunds may take 2-3 business days to show up in your account and will go back to the original form of payment.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ikaracase.com.

Only regular priced items may be refunded. Unfortunately, Sale Items and Gift Cards cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@ikaracase.com.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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